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MB-820: Microsoft Dynamics 365 Field Service
Microsoft Dynamics 365 Field Service is an intermediate course designed for functional consultants and business users who implement and configure Dynamics 365 Field Service applications. Learners will gain knowledge of work orders, scheduling, resource management, service agreements, and mobile capabilities, preparing them for the MB-820 certification exam. ✨
Course Outline:
1
Introduction to Dynamics 365 Field Service
2
Manage Work Orders and Service Requests
3
Configure Scheduling and Resource Management
4
Implement Service Agreements and Entitlements
5
Configure Field Service Mobile and IoT Integration
6
Preparing for MB-820 Exam
MB-820: Microsoft Dynamics 365 Field Service
Course
Spring 2026
Fee: $750
Certificate
MB-820
Prerequisites
Recommended: MB-910 or Dynamics 365 CRM fundamentals
Content
6 modules
Duration: 4 days
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